FAQ

Is there a time limit for online consultations?

There is no time limit for online consultations. However, the call’s duration is at the discretion of the physician.

Do I have to pay for a follow up?

Follow ups within two days of the original call will not be charged to your credit card.

When does my credit card get charged?

Your credit card will not be charged until the online consultation is complete. However, calls lasting more than 15 minutes, and cases that are considered to be resolved by the physician are exempt from this.

How does VER handle prescriptions?

Virtual ER providers can phone in or electronically send prescriptions to your pharmacy of choice. Unfortunately, Virtual ERs providers cannot prescribe DEA controlled substances. A list of these can be found here: http://www.deadiversion.usdoj.gov/schedules/index.html

Where can I download the Skype software?

The Skype software can be downloaded here

https://www.skype.com/en/download

What languages does Virtual ER support?

Currently we can only see patients who speak English. However Spanish translators are available Monday – Friday from 8:00am-5:00pm

What are the minimum bandwidth requirements?

For Facetime users the minimum bandwidth requirements can be found here

https://support.apple.com/en-us/HT202182

For Skype users the minimum system requirements can be found here

https://support.skype.com/en/faq/FA1417/how-much-bandwidth-does-skype-need

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